Personal customers: changed your mind?

If you’re buying for personal use, you can cancel your order at any time from placing it until 14 days after delivery. You don’t need to give a reason.

Our equipment is ordered from the manufacturer specifically for your order, so please tell us as soon as possible by emailing returns@corefitnessgb.co.uk with your order number.

Before dispatch: we’ll refund you in full.

After delivery:

• You’re responsible for the cost of returning the goods. Our equipment is too large to post, so we’ll arrange collection. Estimated collection costs are £[X] for cardio machines (treadmills, stair climbers, bikes, rowers) and £[Y] for strength equipment (racks, multi-gyms, selectorised machines). This is deducted from your refund.
• You may inspect the equipment as you would in a shop. If it’s been used beyond that, we may reduce your refund to reflect any loss in value.
• If you asked us to install the equipment during the cancellation period, we’ll deduct a proportionate amount for the installation carried out.
• We’ll refund you within 14 days of collecting the goods, to your original payment method.

Business customers

Orders placed by or for a business (gyms, studios, personal trainers, corporate buyers) are not covered by consumer cancellation rights. They are subject to our Business Customer Terms of Sale.

In summary, you can cancel free of charge within 48 hours of ordering. After that, a 20% cancellation fee applies, or our actual costs if higher. Orders can’t be cancelled once dispatched. Damage must be reported within 48 hours of delivery.

Damaged, faulty or incorrect items

Please inspect your order on delivery and email returns@corefitnessgb.co.uk straight away, with photos, if anything is damaged, faulty or incorrect. Business customers must do this within 48 hours of delivery.

If a fault develops through normal use, you’re covered by the manufacturer’s warranty. We’ll arrange the repair or replacement with them. The warranty doesn’t cover faults caused by misuse or by not following the manufacturer’s manual.

Personalised items

Products made to your own specification or personalised for you can’t be cancelled once ordered. We’ll tell you before you buy if this applies.

Your rights

This policy reflects the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Nothing in it affects your statutory rights.

Pulse Fitness Returns Policy

If for any reason you want to return something or exchange it, you can do so within 28 days of delivery. (14 days for sale items).
If your product is faulty, please contact customer services as soon as possible.

Returns need to be new, unused, in a saleable condition in their original packaging, and with all the labels, tags and any security devices or seals intact.
Please note, you will be responsible for paying the postage charges for returning goods to us.  We strongly recommend you ask for a proof of postage in case the parcel goes missing on its way back to us.
We do not refund the original postage and packaging charge.  Exchanges are sent out to you free of charge.

Please note, we add an additional 10% administration charge.