If you are unhappy with your item, please let us know by emailing returns@corefitnessgb.co.uk. Our Returns Policy gives you 14 days to return or exchange an item bought with a valid receipt. If 14 days have gone by since your purchase, we cannot offer you a refund or exchange. Please note that the customer is responsible for covering the cost of postage, packaging, and insurance for returning the goods.

To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note –  the 14 days return period is to allow you to examine the goods as you would in a shop. To obtain a full refund, the goods must be returned in an “as new” condition. “As new” condition is defined as resaleable. 

Eligible returns, which must be of new and unused items in their original packaging, must be sent back within 14 days of delivery. A 10% restocking fee may apply if the return is not in the original packaging. If CorefitnessGB arranges shipping, the cost will be deducted from the refund.

To complete your refund or exchange, we require a receipt or proof of purchase.

Returns policies do alter between different brands available through CorefitnessGB. Please see individual product pages for accurate returns policies for each product.

Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.

You have a 14 day right to return once you receive the goods under Consumer Contracts Regulations 2014.

To start a return, you can contact us at returns@corefitnessgb.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you are requesting a return due to a change of mind, there will be a charge to cover the delivery costs and a restocking fee.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to returns@corefitnessgb.co.uk so that we can open an insurance claim on your behalf.

If your order develops a fault through normal use (as outlined in the manufacturer's manual) you could be entitled to a repair or replacement as covered with the warranty. Please send through details of the fault to returns@corefitnessgb.co.uk and we will arrange the repair or replacement with the manufacturer. Please note –  any fault caused due to misuse is not covered by this policy. Please ensure you read the manufacturer's manual in detail before using your product to avoid voiding your warranty.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Any delivery fees will be deducted from your refund amount. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

CANCELLATIONS

Any orders cancelled after 12 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

Pulse Fitness Returns Policy

If for any reason you want to return something or exchange it, you can do so within 28 days of delivery. (14 days for sale items).
If your product is faulty, please contact customer services as soon as possible.

Returns need to be new, unused, in a saleable condition in their original packaging, and with all the labels, tags and any security devices or seals intact.
Please note, you will be responsible for paying the postage charges for returning goods to us.  We strongly recommend you ask for a proof of postage in case the parcel goes missing on its way back to us.
We do not refund the original postage and packaging charge.  Exchanges are sent out to you free of charge.

Please note, we add an additional 10% administration charge.